![]() ![]() Refunds must be processed by our support team. To be eligible for an exchange, your order must be in unused condition, within warranty, and returned to our warehouse. You may be asked further information to allow for a more swift resolutionĬan I exchange my order for something else?.Please allow up to 24 hours for a reply from a support agent.Send your inquiry with the order number and "DEFECT/DAMAGE" in the title so we can quickly locate.Before contacting Customer Support, please take 4 photos of the damaged or defective item, take a photo of the packing slip, and any other information.Please take the time to read the return and refund policy.Please read more on our return and refund policy.Return shipments are processed and inspected by our warehouse staff for quality control purposes, so please allow for 3 business days after the stated delivery for your return to post.If the order has been shipped, you can refuse the order upon delivery and the courier will return the shipment to our warehouse.Due to the speed of shipping, you are advised to contact us immediately with any of these requests along with the reason for cancellation.Cancellation requests must be made before the order is fulfilled to prevent complications.This will result in your order appearing as “canceled”, but you will receive an email with an updated tracking link in 72 hours or sooner. The warehouse may have needed to use a different courier than originally planned.If this occurs and you receive a cancellation notice, we will reach out to you regarding this issue within 48 to 72 hours. There are rare instances where certain items are oversold due to system errors.Why did I get a notice that my shipment was canceled? Make sure that you include your postal code.If you ordered to a PO Box, depending on the item ordered, it may be too large to deliver to that location.It’s worth double checking it as well as your email as our agents try to reach out for known address problems There may be an error with your address you’ve entered. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |